Once we receive your return or the seller notifies us of receipt of a return, as the case may be, a refund is issued to the original payment method (pre-paid transactions) or to your bank account/website wallet.
For Fulfilled by Sparrow Wings Orders:-
- If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, a refund will be issued through a website wallet.
- Products marked as “non-refundable” on the product detail page cannot be refunded.
- If we receive a payment failure notice from your bank, a refund will be issued through a website wallet.
- For damaged/defective items, the seller will issue a refund if the item cannot be repaired or replaced.
- In any case, where a refund is required, the seller(s) need to authorize that refund. SparrowWings.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the returned item, the above refund time period will apply for processing refunds.
Shipping Cost Refunds:-
- Return shipping costs of up to Rs. 100 will be refunded in the form of coupons according to applicable conditions.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, then we are not responsible for extra charges.
- If you are returning a product, you can request us to reimburse the return shipping charges you incurred. In this case, an image of the courier receipt must be required.